AI Agent UpdateServiceNow (NOW) — AI News & Analysis
Every AI Agent Update story mentioning ServiceNow (NOW), with our bullish / bearish read on each.
$156.91Latest close · 2026-10-23
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Raleigh cut IT service-desk costs 66% with AI agents — a city did it first
The City of Raleigh, North Carolina is the first municipal government running ServiceNow's IT Service Desk AI Specialist in production — and the numbers are not pilot numbers: 66% lower service-desk costs, nearly half of requests resolved autonomously, over 1,300 staff hours a year handed back. The agent era's cleanest proof point works at city hall.